Self-Exclusion

At Satoshi Hero, we want gambling to remain a form of entertainment. If you feel that you are losing control over your gambling, or you simply need a break, you can ask us to exclude you from playing for a period of your choice. Self-exclusion is available on request through our Customer Support team, which you can contact by email at any time, free of charge.

How to self-exclude

What happens during self-exclusion

• Your account stays closed for the entire self-exclusion period and cannot be reopened.
• Once in place, the self-exclusion cannot be reversed or shortened.
• You must not open a new account during the self-exclusion period.
• Any attempt to create a new account during this period is a breach of our Terms and may lead to a permanent ban.

Other ways to stay in control

Self-exclusion works best alongside healthy playing habits. Our Responsible Gambling page offers practical advice, including:

• Set a deposit budget and a time limit before you start playing.
• Take regular breaks.
• Never chase your losses.

For additional protection, you can use parental-control or site-blocking software, such as Net Nanny or Cyber Patrol, to block access to gambling sites on your devices.

Where to get help

If gambling is worrying you or someone close to you, the following independent organisations can help:

• Gamblers Anonymous — peer support for people affected by gambling problems.
• Gambling Therapy — online support for anyone affected by gambling.
• BeGambleAware self-assessment — a short test to help you check whether gambling has become a problem.

Satoshi Hero is intended only for players aged 18 and over. If you have any questions about self-exclusion, our support team is here to help at support@satoshihero.com.