Dispute Resolution

Complaints and Notices

No assertion or disagreement concerning:

1.1 The acknowledgment or resolution of a wager placed using the Services shall be entertained beyond thirty days from the date of the initial transaction; and

1.2 A game engaged in using the Services shall be entertained beyond twelve weeks from the date on which the relevant transaction or gameplay occurred.

If you wish to file a complaint about the Services, as an initial step, please promptly contact Customer Support Services regarding your complaint, which will be escalated within our Customer Support Services team until resolution is achieved.

Should there be a dispute arising from the Terms of Use that cannot be resolved by Customer Services, even after escalation as per paragraph 2, you may request the matter be addressed by a manager or supervisor. We will make every effort to resolve the matter to your satisfaction either immediately or through subsequent communication with you.

You acknowledge that the outcome of games played through the Services is determined by our random number generator, and you accept the results of all such games. Furthermore, in the unlikely event of a discrepancy between the result displayed on your screen and the game server used by the Casino, the result on the game server will prevail. You acknowledge and agree that our records will be the ultimate authority in determining the terms and circumstances of your participation in the relevant online gaming activity and its outcomes.

When we need to contact you, we may use any of your contact details. Notices will be deemed properly served and received by you immediately after an email is sent or after direct communication with you by phone (including leaving a voicemail), or three days after the date of posting of any letter. To prove the service of any notice, it will be sufficient to show, in the case of a letter, that it was properly addressed, stamped, and posted; in the case of an email, that it was sent to the specified email address (if any) in your contact details at the time the email was sent.

The Casino retains the right to deduct administrative and transaction fees, as well as any fees the Casino is obligated to pay to competent authorities due to a customer's complaint to our regulators or any other third party competent to publish such complaints.

If the Casino is unable to resolve the dispute to the satisfaction of the Customer, the Customer may refer the complaint, along with all relevant facts, to the relevant authority if the matter remains unsettled.

Transfer of Rights and Obligations

We reserve the right to transfer, assign, sublicense, or pledge the Terms of Use (an "assignment"), in whole or in part, to any person without notice to you, provided that any such assignment will be on the same terms or terms that are no less advantageous to you.

You may not assign, sublicense, or otherwise transfer in any manner whatsoever any of your rights or obligations under the Terms of Use.

Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in the performance of any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including (without limitation) any telecommunications network failures, power failures, failures in third-party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industrial disputes or lockouts, terrorist activity, and acts of government or other competent authorities (a "Force Majeure Event").

Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

Legal Aspects

The casino explicitly states that bet placement and betting organization, as well as participation in sports betting, multiplayer poker, casino games, and lottery-style games, may be restricted by law or prohibited in some countries. Such restrictions or prohibitions may be imposed even if the casino obtained the necessary permission (license for betting or organizing gaming) to place bets and for betting organizations. The User should note that if the placement of bets or participation in sports betting, multiplayer poker, and games such as lotteries is prohibited or permitted only under certain conditions, which are not followed, the responsibility for any harm caused by this rests solely with the User. The client must also note that the casino is not required to provide clients with information, instructions, and warnings in a wider range than in the present paragraph. In particular, the casino is not liable for damages suffered by the User due to the violation of the relevant legislative prohibitions functioning in his/her country.

By rating or participating in the games, the User confirms that he has reached the lowest age of consent set by the law of his country and confirms his/her capacity to enter into an agreement with the casino. In case of non-fulfillment of these requirements, the User’s account will be closed, and necessary measures will be applied.

The User agrees that his personal information provided to the casino during pool betting, games in multiplayer poker, casino games, and games such as lotteries, as well as in any other game, is stored and used by automatic means.

By registering, the User confirms the exclusive intellectual property of the casino's regulations, as well as the system controlled by them.

The Casino reserves the right to inform Users about special promotions and new products by telephone and email.

Legal relations between the User and the casino are subject to the laws of Curacao and are regulated by it, with the exception of the appropriate legal rules of international private law. The place of performance of all obligations for betting and gaming, as well as at the appropriate bets, is Curacao. All disputes arising over or regarding bets made by customers are resolved if it does not contradict the law, by the court in Curacao, which has the relevant territorial and subject matter jurisdiction.

The Casino expressly states that it does not provide users with any advice (consultation) on tax matters and/or legal matters.

No disputes about the bets can lead to a lawsuit, legal action, or claims on bookmaker licenses if the casino complies with the provisions of arbitration.

In case of any claims and disputes from the Users’ side and people representing their parties, the casino’s liabilities are limited by the size of bets or its possible winnings.

In case of any disputes or claims, the database of the casino has priority over any other data.

If there is a discrepancy between the English version of these rules and the translation into another language, the English version is considered to be the correct one.

Any matters of dispute, including claims about the results of the event, are accepted to be reviewed by the casino’s office within 5 days of the end of the sporting event.

The casino does not hold Users’ funds in segregated or separately protected bank accounts. It is important for the User to understand that deposits of the casino are not held in banks and no interest is accrued upon them.