FAQ

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How to create an account in Satoshi Hero?
  • Press "Sign Up" link in the main menu.
  • Enter your email and solve Captcha to verify you are a human, then click "Sign up" button.
  • Enter your password and click “Done!”.
  • Check your inbox and find a confirmation letter from us.
  • Follow instructions in the message to confirm your account.
  • After you confirm your account, you will be able to use it on both our websites: SatoshiHero.com and SatoshiMonster.com.
  • How to get Bitcoins for free in Satoshi Hero?
    1. Login to Satoshi Hero using your email and password.
    2. Navigate to "Get Free Bitcoins" section in main menu.
    3. In the winning zone press "Get Free Bitcoins now" button.
    4. Solve Captcha to verify that you are a human.
    5. Press "Continue To Claim" after you see "Claim Confirmed" message and the money will be credited to your balance.
    What if I’ve a got pending unconfirmed claim?

    It may happen that the claim wasn’t confirmed. Usually this happens when you press “Continue To Claim” button too fast before it actually gets confirmed.

    In this case please do the following:

    1. Press "Open Captcha" button.
    2. Solve Captcha again.
    3. Now keep calm and wait for "Claim Confirmed message".
    4. Press "Continue To Claim" button and enjoy the money being credited to your balance.
    How do I withdraw my balance?
    1. Navigate to "Withdrawals" section in main menu.
    2. Make sure that you have entered a valid Bitcoin address.
    3. Ensure that the amount you would like to withdraw is equal or above the minimal threshold.
    4. Enter desired amount.
    5. Press "Withdraw" button.
    6. If you followed the manual correctly, your payment will be queued for withdrawal. We withdraw money daily before 12:00 UTC time. As soon as your transaction is confirmed you will receive your payment in your bitcoin wallet.

    Please note that sometimes blockchain network becomes overloaded and transactions may take longer time than expected.

    What happens if I deposit my Bitcoins and then withdraw them without playing the games?

    We are not a financial institution, neither we are a bitcoin mixer. In order to get your withdrawal processed successfuly you should wager your deposit at least 3 times prior to it being withdrawn. This means if you deposit 1 BTC, you`ll have to place bets of 3 BTC or more and then withdraw the funds. In all other cases you will be charged 10% fee upon withdrawal.

    Can I withdraw all winnings from games section even if I`ve been playing for free bitcoins?

    No, the limit for withdrawals made with bets placed with free bitcoins is 1,000,000 satoshi per account.

    How do I change my password?
    1. Navigate to "Settings" section in main menu.
    2. Press "Edit password" button.
    3. Enter your new password.
    4. Enter your old password in the pop-up window to confirm.
    5. Check your inbox for a confirmation link and follow that link.
    6. Re-login to Satoshi Hero with your new password.
    Can the funds be forfeited from an inactive account?

    Yes, the funds are automatically forfeited from any account that has not been used for 30 days. If the account stays inactive, the funds are forfeited.

    Why would anyone give me free Bitcoin?

    Free Bitcoin faucets usually show advertisement to users and share the revenue with them by giving out satoshi for free. Here in Satoshi Hero we try to keep rewards on highest level in industry, however we can not afford to pay you more than we earn. Our profit depends on how many users actually click on ads, not just watch them, so the more you browse our ads - the more chances that we will increase rewards in future.

    How to earn even more free Bitcoins with you?

    If you'd like to earn more, we're offering the following options:

    1. Invite your friends and earn 50% of their claims and 0.1% from every bet made in our games. Visit "Referral" section in the main menu.
    2. You can check out our Partners in "More Free Bitcoins" section in main menu. They usually offer various giveaways.
    3. Stay tuned and read our newsletters.
    Why did my account get blocked?

    There's a number of reasons that may lead to an account to get blocked:

    1. We're blocking users who are using more than one account symultaneously. In this case all accounts of these users will get blocked.
    2. We do not allow self-referring users on our websites. Users who have used their own referral links to create new accounts will also get blocked on our websites.
    3. Our internal security system is watching how you solve reCaptchas. Users who are using scripts and bots to solve reCaptchas will get blocked permanently.

    If you have found that your account has been blocked, please contact our support service at support@satoshihero.com and we will help you understand the exact reason of your account getting blocked.